Shipping policy
Shipping zones
We currently ship to the following destinations:
- Metropolitan France and Corsica
- Belgium
- Israel
- United States
For any other destination, please contact us at contact@theyiddishclub.com: we will review your request on a case-by-case basis.
Processing time
Orders are processed within 24 to 48 business hours from payment confirmation (excluding weekends and public holidays).
Estimated delivery times
| Destination | Estimated delivery time |
|---|---|
| Metropolitan France | 2 to 5 business days |
| Belgium | 3 to 6 business days |
| United States | 5 to 10 business days |
| Israel | 5 to 12 business days |
These times are given for guidance only and start from the date the order is shipped. They may be extended during periods of high demand (holidays, sales) or due to circumstances beyond our control (strikes, weather conditions, customs events).
Carriers
We work with various carriers depending on the destination and order size, including: Colissimo, Chronopost, Mondial Relay, DHL. The carrier selected for your order is communicated in the shipping confirmation email, along with a tracking number.
Shipping costs
Shipping costs are calculated based on the weight, volume and destination of your order. The exact amount is shown before final order validation, in the cart summary.
Order tracking
An email containing your parcel's tracking number is sent as soon as the order is shipped. You can also find this information in your customer account.
Customs duties and taxes (deliveries outside the EU)
For deliveries to the United States, Israel or any other destination outside the European Union, customs duties, import taxes and any clearance fees are the sole responsibility of the Customer and are not included in the order price or shipping costs. These amounts are determined by the customs authorities of the destination country and are entirely beyond our control.
Undelivered, lost or damaged parcel
Parcel marked "delivered" but not received
Please check with your neighbours, your concierge or your local post office. If the parcel cannot be found after 48 hours, contact us at contact@theyiddishclub.com. We will ask you to fill in a non-receipt declaration, which will allow us to open a claim with the carrier.
Parcel lost in transit
If tracking remains stuck for more than 10 business days with no updates, contact us: we will open an investigation with the carrier. Once the loss is officially confirmed, we will either reship the order (subject to stock availability) or issue a full refund.
Parcel damaged on arrival
If the parcel shows signs of damage on delivery, note specific reservations with the delivery driver at the time of receipt (or within 3 days for Colissimo). Then contact us at contact@theyiddishclub.com, attaching photographs of the parcel and the damaged products. We will arrange replacement or refund of the affected items.
Incorrect address or unclaimed parcel
In the event of an incorrect address or a parcel not claimed at a pickup point or post office, the parcel is returned to us. A new shipment may be arranged at the Customer's expense (reshipment fees). Failing that, the order will be refunded minus the initial shipping costs.